Return , Exchange & Refund Policy

Return , Exchange & Refund Policy

Since all our products are curated personally, each of them goes through a thorough quality check before shipping. Hence, we consider returns and exchanges only in extreme circumstances. 

Returns will only be accepted in the case of a manufacturing defect or dispatch of the incorrect items. 

In case you receive a defective product, you must inform us by sending an email to chicdrrapes@gmail.com within 24 hours of receiving your shipment, along with clear images showing the defect. 

There will be NO return or exchange on the basis of personal dislike or color mismatch. As all pictures are taken in natural daylight and we make every effort to reproduce the exact saree color, slight variations may occur due to monitor settings or device display. Returns or exchanges will not be accepted for such color deviations. 

To be eligible for a return or exchange: 

• The item must be unused, unworn, and in the same condition as received. 

• It must be returned in its original packaging. 

• The return shipment must be initiated within 3 working days of our approval of your return request. 

• The return parcel must reach us within 8  working days from the date of return shipment initiation. 

• If the replacement/exchange is approved, then the replaced/exchanged product will be delivered to you within 10 business days. 

Mode of Refund

 Return should be done in 3 -4 working days after receiving the order, provided the product is within the eligibility criteria for return or exchange.

Refunded amount will be credited in 3-4 working days in original payment mode. 

Refund Time

• Refund will be processed within 3 -5 working days from the day we receive the returned products. 
• For products received damaged, we will be happy to ship a replacement for the same product or issue you a refund coupon code for the amount paid for the product. 

 

 Applicable Deductions

• Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned. 
• Any refund coupon code of the previous order, if applied to a new order which is not accepted by your, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
• For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
• For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes. 
• A customer, who has used a refund code to place an order, returns the order, will only be eligible for a maximum of 2 refund codes tracing back to the original order. 
• Free shipping offer applied to orders placed with refund coupon codes will be deducted (charges worth ₹125) in case the customer has placed more than 2 orders using a refund coupon code.
• TOKEN AMOUNT REFUND - Token amount cannot be refunded in case the Cash on delivery order is not accepted or is cancelled by the customer / returns back to our warehouse due to any reason (₹250 as per standard deduction for the 'to & for' journey of the package).
• In case the token amount paid for the COD order is of more than ₹250, the excessive amount will be refunded in the form of a refund coupon code as per the policy and will be emailed to the customer. 

DEEPSHA & COMPANY